Virtual Front-Desk Officers, Simplifying Front-End Medical Billing
Full-Time Virtual Officers Trained in HIPAA Compliance and Patient Support.
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Positive patient experience from the first encounter
The front desk officer is the first point of contact for patients and staff at any healthcare facility. It is the gatekeeper to the practice and a vital link between the patients and the practice. In addition to handling administrative tasks such as scheduling appointments and taking payments, the front office also plays an important role in promoting a positive image of the practice in the local community.
Take a leap atop the common front-end role challenges
Pain points in the medical billing process and the root causes of denials are inaccurate information capture, loss of documents, manual processes, untrained staff, high employee turnover rates, and lack of follow-ups with patients which reduces satisfaction rates and repeat in patient visits.
GoBill Virtual Officers manage all front-end medical billing processes with a customized process that fits your practice, patient experience management, error-free data entry, and exceptional patient support.
Patients will be able to communicate remotely, and face to face, fill in forms and sign e-signatures through a touch screen, and send the necessary documents by running them through a scanner.
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Front-End Roles
Efficient and accurate officers for busy offices
- Keeping patient payment record updated
- Meet and greet patients
- Enhance patient communication
- Send Patient Reminders
- Manage Documents on CRM
- Systemic Information Collection
- Document All Encounters
- Schedule Follow-Ups
- Customized support hours
- Cater to The Patient Needs & Special Requests
Our Virtual Front-Desk Officer Solutions
Complete office support for an improved patient experience and efficient information management
Pre-Registration and Appointment Scheduling
Pre-Registration and Appointment Scheduling
Collect patient demographics and necessary documentation before the appointment or upon arriving at the office.
Eligibility and Pre-Authorization
Eligibility and Pre-Authorization
Check patient health plan eligibility and obtain prior service authorization if required by the insurer. Once authorized, appointment registration will be confirmed by calling or texting the patient.
Patient Check-In
Patient Check-In
Greet the patient and check them in for care.
Encounter Form Generation
Encounter Form Generation
Enter the patient data in the Encounter Form and make sure the physician checks all services and diagnoses received.
Point of Service Collection
Point of Service Collection
Upon checkout, the patient is courteously informed of pending financial responsibility to be paid in clinic or through an online payment method.
Patient Helpdesk
Patient Helpdesk
Support patient inquiries, send appointment reminders, schedule follow-ups, store data and authorizations, and provide ongoing support.
Pre-Registration and Appointment Scheduling
Eligibility and Pre-Authorization
Patient Check-In
Encounter Form Generation
Point of Service Collection
Patient Helpdesk
What to Expect?
GoBill Virtual Front-Desk Officers Performance
46%
Increased Appointment Ratios
64%
Drop in No-show rates
60%
Patient satisfaction improvement
40%
Increase in front-end collections
40%
Reduction in operating costs
70%
Outstanding patient balance reduction
